Each cuff is made using sustainable stainless steel. Our Gold Cuff has an 18K gold-plating. Each cuff is water-resistant, however for the longevity of the cuff, we recommend avoiding water contact.

Each cuff was designed to fit all sizes of wrists. They are unisex and can fit perfectly on both men & women.

For a tighter, more snug fit, we recommend bringing the ends of the cuffs closer together with a little force. For a looser fit, we recommend pulling the ends of the cuffs apart with a little force.

Please allow 1-2 hours after placing an order for an order confirmation email to be sent. If you did not receive one after this time and it is not in your spam folder, chances are the order was not fully placed or that your email was entered incorrectly. 

Please send us a note at support@ourcuffs.com with as much detail as possible and we’ll make sure it gets straightened out.

If you are concerned about having your card charged twice, we suggest waiting 1-2 hours after your first try to confirm that your order was or was not placed. You would receive a confirmation email if your payment successfully went through within the first 1-2 hours.

We do offer Priority FedEx fast shipping. The shipping times with this method are between 3-6 business days.

If you have not received your package, and it's been over 27 days, it may have been lost in transit by USPS, FedEx, or our international shipping forwarder. Please email us at support@ourcuffs.com, so we can address this issue.

After placing your order, please allow 1-2 days for your products to be engraved, packaged, and shipped out. Once shipped, your order will automatically update and show your tracking number. This tracking number will also be emailed to you as a confirmation that your order has been shipped. 

Please enter your tracking numbers on the websites below based on method of shipment:
USPS.com
FedEx.com

If your order was an international order and FedEx was not used, you can copy and paste the tracking number into Google and it will show the updates with your local shipping company.

If you're having issues seeing your tracking number, please email us at support@ourcuffs.com with your full name, order number, and email address used to place the order.

Orders that cannot be delivered are generally due to issues in the shipping address typed by the customer or if the customer did not include a phone number on the order. This would require us to re-ship. If this occurs, please reach out to support@ourcuffs.com with as much detail as possible. We will try our best to re-ship your order, but each case will be assessed individually.